Q: When I enter my student email address and ID I get the following message:  “Your login attempt was not successful.  Please try again.”  What should I do?
A: Confirm that you are entering your Tusculum student email address and student ID. Once you’ve confirmed that you are entering the correct information, please complete and submit a trouble ticket by clicking on the “Need Help?” link at the top of the page. Please be sure to include your name, email address, subject, and a description of your problem.

Q: What if one or more of my courses is not on the list, the system lists a course that I dropped, or a course is listed that I have never taken?
A: Please do not evaluate a dropped course and do not evaluate a course that you’ve never taken.

Q: The wrong instructor is listed for the course I am evaluating.
A: Please complete and submit a trouble ticket by clicking on the “Need Help?” link at the top of the page. Please be sure to include your name, email address, course, the listed instructor, and who is the correct instructor.

Q: What if I need to redo my evaluation, because I evaluated the wrong course or the wrong instructor?
A: Please click the “Need Help?” link and give us more details about the mistake you’ve made. We may need to reset the evaluation.

Q: What should I do if I cannot complete the evaluation, because I got stuck on one of the pages and could not go back or continue no matter what I clicked on?
A: This is more than likely happening because you do not have "cookies" or JavaScript enabled in your web browser. To see how to enable JavaScript, go to http://support.microsoft.com/gp/howtoscript. To make sure cookies are enabled, see http://www.google.com/cookies.html.

Q: Can my instructor see my results?
A: No. All student responses to evaluations are completely anonymous (unless you identify yourself within the comment box). Your name and email address are not saved anywhere and cannot be seen by instructors or administrators. Results are not released to the instructor until after final grades have been recorded.

Q: How will you use my email address and student ID?
A: The evaluation system uses your email address to send you evaluation announcements and reminders. Your student ID is used to validate your registration in the course you are evaluating. Your email address and student ID are not gathered in the evaluation, but stored in a separate database, and therefore, cannot be associated with the ratings or comments you make.

Q: How can I get confirmation that I completed my evaluation(s)?
A: If you would like to receive a confirmation email for a specific course once you've submitted your survey, click on the "completed" icon (check mark in a green circle) beside that course. The confirmation email will be sent to your student email account. This feature is only available while the evaluation session is open.

Q: Can I evaluate a course that is already closed?
A: No. We cannot re-open an evaluation once it has been closed.

Q: What should I do if the evaluation site does not work?
A: It may be the internet browser you are using. You may experience trouble accessing the site if you are using an outdated web browser. Please try to access the site by using Mozilla Firefox version 18.0 or later, Microsoft Internet Explorer version 7.0 or later, or Google Chrome version 23 or later.

Q: What should I do if I have questions unrelated to instructor evaluations?
A: Contact your instructor or your advisor.

If your problem is not addressed by this FAQ, please click on the “Need Help?” link.